Ordering Disclaimer & Information

 

DELIVERY POLICY

 

Thank-you for choosing to order on-line with Mt Jagged Wines.

It is illegal to sell alcohol to persons under 18 years of age. By entering into a sale to purchase our wines, you are certifying that you are 18 years or older. If the person taking delivery of the wine is unable to produce appropriate ID, our couriers will be unable to leave the wine.

We encourage our customers to provide home delivery instructions or a business location for delivery to ensure you get you wine in a timely manner and reduce the hassle of alternate pickup points.

On placement of your order, Mt Jagged Wines will normally dispatch your wine with one of our preferred delivery companies (Aust. Post or APD) within two business days. Deliveries to all Australian metropolitan areas usually take between 5 and 8 working days. Please contact us after 10 days of ordering if delivery has not occurred. Naturally, we want to enable you to enjoy your purchase as soon as possible, so every effort will be made for quick and efficient delivery.

Please note, in the case of extended periods of heat we may delay deliveries to prevent spoilage but we will endeavour to send your order ASAP.

In the event that you are unable to take delivery of your wine after 10 days, Australia Post or APD may return the wine to Mt Jagged Wines and additional charges will apply and no refund will be available.

Where delivery instructions have been provided and wine has been delivered as per instructions, the wine immediately becomes your responsibility and Mt Jagged Wines will not be liable for any damage resulting after delivery.

Breakages/Returns policy

If you receive a case of wine with one or more broken bottles, simply let us know within 2 working days of the date of delivery and Mt Jagged Wines will issue you with a refund equal to the price paid by you for the broken bottle(s).

If there is a fault with any Mt Jagged wine, replacement will be made with currently available vintage stock. Please contact (08) 8554 9520 or 0422 348 608 to notify of any faulty product. Refunds not granted on sale items.

 

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